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Communication skills
Workshop

Mastering professional interactions

Location: Various (Read more for further details)
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Mastering professional interactions

This workshop offers professional insights and key communication skills for when patient care passes between doctors. It is designed to help you improve the safety of care that you and your colleagues collectively provide. By highlighting the danger of assumption, and the need for communication, it can also help you reduce your risk of complaints or claims.

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Workshop

Mastering Shared Decision Making

Workshop banner image 2018
Location: Various (Read more for further details)
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Mastering Shared Decision Making

When a patient is dissatisfied with the decision-making process surrounding their treatment, the risk of a complaint or claim can increase drastically. This workshop provides expert insights into conducting conversations with your patients. It will help you provide the advice they need to reach healthcare decisions that are right for them.

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01/10/2015

Chapter 4: Professionalism - What to do when things go wrong

Chapter 4: Professionalism - What to do when things go wrong

Time to read article: 6 mins
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The overwhelming majority of patients receive safe and effective care. However, when things do go wrong, it can be catastrophic for all involved. Part of being professional is having the knowledge and awareness to deal with such situations effectively.

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Factsheet 01/10/2015

Confidentiality – Disclosures relating to patients who are unable to...

Confidentiality – Disclosures relating to patients who are unable to consent - Wales

Time to read article: 4 mins
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You owe a duty of confidentiality to all your patients, past or present, even if they are adults who lack capacity. You may be asked to provide information from the medical records of patients who are incapable of giving consent, are aged under 18, or have died. This factsheet gives you further information about dealing with these circumstances.

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Factsheet 01/10/2015

Consent – Children and young people - Wales

Consent – Children and young people - Wales

Time to read article: 3 mins
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Valid consent is just as important when treating children and young people as it is with adults. In some situations children are able to give consent themselves, and sometimes others need to take the decision on their behalf. This factsheet sets out the basic information to enable you to obtain the appropriate consent from children and young people.

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01/10/2015

Communicating with patients by text message - Wales

Communicating with patients by text message - Wales

Time to read article: 2 mins
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Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations, etc.

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Factsheet 19/05/2015

Safeguarding children - Wales

Safeguarding children - Wales

Time to read article: 4 mins
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The GMC states that “Whether or not you have vulnerable children or young people as patients, you should consider their needs and welfare and offer them help if you think their rights have been abused or denied.” Surgery consultations, home visits, accident and emergency admissions and contact with other professionals who work with children help to build up a picture of a child’s situation.

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Case report 15/05/2015

Cumulative errors

Cumulative errors

Time to read article: 3 mins
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Mrs G, 34, presented to the delivery suite at 12pm, 38 weeks into her first pregnancy. Her antenatal care had been uneventful apart from measuring slightly “large for dates”. She was found to have a longitudinal lie with a cephalic presentation, and was experiencing three contractions every ten minutes. The midwife examined her and found her to be 2cm dilated with a fully effaced cervix and “intact membranes”.

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Factsheet 06/05/2015

Communicating with patients by text message - Scotland

Communicating with patients by text message - Scotland

Time to read article: 2 mins
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Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations etc.

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Factsheet 27/04/2015

Dealing with non-compliant patients - Wales

Dealing with non-compliant patients - Wales

Time to read article: 2 mins
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A doctor’s primary concern is to do their best for their patients; this includes giving advice and treatment, and arranging investigations in accordance with the current evidence base and the patient’s best interests.

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Factsheet 20/04/2015

Confidentiality – Disclosures without consent - Wales

Confidentiality – Disclosures without consent - Wales

Time to read article: 6 mins
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Certain circumstances can mean you are obliged to disclose information about a patient, even if you do not have their consent; under other circumstances, disclosure may be justifiable. This factsheet gives you further information about these circumstances.

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Articles and features 14/04/2015

Ask MPS

Ask MPS

Time to read article: 5 mins
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Miss Francesca Th’ng and Mr Marios Patronis share the case of Mrs A, who sadly died following the insertion of a chest drain after surgery

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