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Communication skills
Factsheet 02/02/2015

Report writing - Scotland

Report writing - Scotland

Time to read article: 3 mins
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One incident can be investigated in a number of different ways – as a complaint, a clinical negligence claim, a criminal case, a disciplinary matter by your employer, a Procurator Fiscal’s FAI or a complaint to the GMC. An important starting point is your written report on the circumstances of the incident. This factsheet gives more information about writing this report.

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Factsheet 30/01/2015

Mental Capacity Act 2005 – Court of Protection and deputies

Mental Capacity Act 2005 – Court of Protection and deputies

Time to read article: 2 mins
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The Mental Capacity Act (the Act) established the Court of Protection, whose role it is to protect individuals who lack capacity and make rulings on difficult decisions about their care and welfare. This factsheet gives you more information about the role of the Court of Protection.

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Factsheet 30/01/2015

Mental Capacity Act 2005 - Advance decisions - England

Mental Capacity Act 2005 - Advance decisions - England

Time to read article: 4 mins
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An advance decision (“living will”) to refuse future medical treatment – should the patient then lack capacity – can be made by a person who is over 18 and who has capacity. This factsheet gives further information about advance decisions.

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Factsheet 14/01/2015

Confidentiality – General principles - Wales

Confidentiality – General principles - Wales

Time to read article: 5 mins
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Confidentiality is at the centre of maintaining trust between patients and doctors. As a doctor, you have access to sensitive personal information about patients and you have a legal and ethical duty to keep this information confidential, unless the patient consents to the disclosure, disclosure is required by law or is necessary in the public interest. This factsheet sets out the basic principles of confidentiality.

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Factsheet 14/01/2015

Confidentiality – General principles - Scotland

Confidentiality – General principles - Scotland

Time to read article: 6 mins
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Confidentiality is at the centre of maintaining trust between patients and doctors. As a doctor, you have access to sensitive personal information about patients and you have a legal and ethical duty to keep this information confidential, unless the patient consents to the disclosure; disclosure is required by law or is necessary in the public interest. This factsheet sets out the basic principles of confidentiality.

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Factsheet 14/01/2015

Confidentiality – General principles - Northern Ireland

Confidentiality – General principles - Northern Ireland

Time to read article: 6 mins
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Confidentiality is at the centre of maintaining trust between patients and doctors. As a doctor, you have access to sensitive personal information about patients and you have a legal and ethical duty to keep this information confidential, unless the patient consents to the disclosure; disclosure is required by law or is necessary in the public interest. This factsheet sets out the basic principles of confidentiality.

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14/11/2014

Care in the community

Care in the community

Time to read article: 5 mins
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One of the biggest risks in treating elderly patients in nursing homes is communication. Dr Rachel Birch, a sessional GP and MPS medicolegal adviser, reviews a case where communication failure led to patient harm. she then answers typical medicolegal queries around community care

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Factsheet 03/11/2014

Communicating with patients by fax and email - England

Communicating with patients by fax and email - England

Time to read article: 3 mins
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Electronic communication can provide a useful and alternative point of access for patients. However, you should ensure that, if sensitive information needs to be sent electronically, safeguards are in place to avoid breaching patient confidentiality. This factsheet sets out the potential risks of electronic communication.

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Articles and features 02/10/2014

From the case files...

From the case files...

Time to read article: 5 mins
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In this issue we bring you two interesting cases; the first encourages GPs to exercise caution when diagnosing haematuria, and the second highlights how various poor communication channels can have a negative impact on patient care.

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Factsheet 01/10/2014

Safeguarding children - Northern Ireland

Safeguarding children - Northern Ireland

Time to read article: 4 mins
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Doctors play a crucial role in protecting children from abuse and neglect. Surgery consultations, home visits, emergency department admissions and contact with other professionals who work with children help to build up a picture of a child’s situation. This factsheet is designed to help members know how to act and who to contact when they suspect children are at risk of or are experiencing harm.

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01/09/2014

Communicating with patients by text message - Northern Ireland

Communicating with patients by text message - Northern Ireland

Time to read article: 2 mins
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Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations etc.

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Articles and features 08/08/2014

Will a new approach to patients near the end of life suffer the same...

Will a new approach to patients near the end of life suffer the same fate as the Liverpool Care Pathway?

Time to read article: 2 mins
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Medicolegal expert and MPS spokesperson, Dr Pallavi Bradshaw, questions the new approach to end of life care outlined by the government.

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Factsheet 01/07/2014

Use of social media - Wales

Use of social media - Wales

Time to read article: 4 mins
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The General Medical Council (GMC) guidelines Doctors’ use of social media establish the standards expected from every doctor practising in the UK. The guide details the principles of conduct for using social media and explains how doctors can put these principles into practice.

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Factsheet 01/06/2014

Adults with Incapacity Act - Scotland

Adults with Incapacity Act - Scotland

Time to read article: 3 mins
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The Adults with Incapacity Act was introduced in 2000 to safeguard the welfare of adults (age 16 and over) who lack capacity for making their own healthcare decisions, due to a mental disorder or an inability to communicate. This factsheet provides information on how patients with incapacity should be cared for.

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Factsheet 01/05/2014

Giving evidence - Wales

Giving evidence - Wales

Time to read article: 4 mins
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As a doctor, you may be asked to give evidence in many different types of tribunals, including criminal or civil courts, the coroner’s court and employment or mental health tribunals. This factsheet gives further information about what to expect and how to prepare.

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