02/02/2015 Using NHS Choices Preview Article Using NHS Choices Close Preview John Robinson is responsible for all the user generated content on NHS Choices, here he argues that by adopting a constructive approach to social media, rather than a defensive one, doctors can use online patient feedback to their advantage. Read more Article contains Audio Tagged in... Communication General Practice members General practice Reputation management
Factsheet 02/02/2015 Report writing - Scotland Preview Article Report writing - Scotland Time to read article: 3 mins Close Preview One incident can be investigated in a number of different ways – as a complaint, a clinical negligence claim, a criminal case, a disciplinary matter by your employer, a Procurator Fiscal’s FAI or a complaint to the GMC. An important starting point is your written report on the circumstances of the incident. This factsheet gives more information about writing this report. Read more Article contains Text Tagged in... Scotland Managing clinical risk GP locum Generic Medicine Record keeping Communication
Factsheet 30/01/2015 Mental Capacity Act 2005 – Court of Protection and deputies Preview Article Mental Capacity Act 2005 – Court of Protection and deputies Time to read article: 2 mins Close Preview The Mental Capacity Act (the Act) established the Court of Protection, whose role it is to protect individuals who lack capacity and make rulings on difficult decisions about their care and welfare. This factsheet gives you more information about the role of the Court of Protection. Read more Article contains Text Tagged in... Scotland Wales Issues & conflict management England Managing clinical risk Northern Ireland
Factsheet 30/01/2015 Mental Capacity Act 2005 - Advance decisions - England Preview Article Mental Capacity Act 2005 - Advance decisions - England Time to read article: 4 mins Close Preview An advance decision (“living will”) to refuse future medical treatment – should the patient then lack capacity – can be made by a person who is over 18 and who has capacity. This factsheet gives further information about advance decisions. Read more Article contains Text Tagged in... England Compliance Ethics Communication Generic Medicine
Factsheet 14/01/2015 Confidentiality – General principles - Wales Preview Article Confidentiality – General principles - Wales Time to read article: 5 mins Close Preview Confidentiality is at the centre of maintaining trust between patients and doctors. As a doctor, you have access to sensitive personal information about patients and you have a legal and ethical duty to keep this information confidential, unless the patient consents to the disclosure, disclosure is required by law or is necessary in the public interest. This factsheet sets out the basic principles of confidentiality. Read more Article contains Text Tagged in... General practice Use Guidelines Issues & conflict management Managing clinical risk Consent GP locum
Factsheet 14/01/2015 Confidentiality – General principles - Scotland Preview Article Confidentiality – General principles - Scotland Time to read article: 6 mins Close Preview Confidentiality is at the centre of maintaining trust between patients and doctors. As a doctor, you have access to sensitive personal information about patients and you have a legal and ethical duty to keep this information confidential, unless the patient consents to the disclosure; disclosure is required by law or is necessary in the public interest. This factsheet sets out the basic principles of confidentiality. Read more Article contains Text Tagged in... Scotland General practice Use Guidelines Data Protection Issues & conflict management Consent
Factsheet 14/01/2015 Confidentiality – General principles - Northern Ireland Preview Article Confidentiality – General principles - Northern Ireland Time to read article: 6 mins Close Preview Confidentiality is at the centre of maintaining trust between patients and doctors. As a doctor, you have access to sensitive personal information about patients and you have a legal and ethical duty to keep this information confidential, unless the patient consents to the disclosure; disclosure is required by law or is necessary in the public interest. This factsheet sets out the basic principles of confidentiality. Read more Article contains Text Tagged in... Consent Issues & conflict management Managing clinical risk Wales General practice Use Guidelines
14/11/2014 Dos and don'ts of telephone consultations Preview Article Dos and don'ts of telephone consultations Time to read article: 1 mins Close Preview Document telephone consultations contemporaneously. Obtain and document a thorough history. Telephone consultations do not give a GP the opportunity to assess clinical signs. Read more Article contains Text Tagged in... Managing clinical risk General practice GP locum Communication
14/11/2014 Care in the community Preview Article Care in the community Time to read article: 5 mins Close Preview One of the biggest risks in treating elderly patients in nursing homes is communication. Dr Rachel Birch, a sessional GP and MPS medicolegal adviser, reviews a case where communication failure led to patient harm. she then answers typical medicolegal queries around community care Read more Article contains Text Tagged in... GP locum Managing clinical risk Geriatric Medicine Communication General practice
14/11/2014 Dealing with non-compliant patients Preview Article Dealing with non-compliant patients Time to read article: 3 mins Close Preview Dr Richard Stacey provides a step-by-step approach to dealing with patients who do not comply Read more Article contains Text Tagged in... Patients Managing clinical risk General practice GP locum Issues & conflict management Communication
Factsheet 03/11/2014 Communicating with patients by fax and email - England Preview Article Communicating with patients by fax and email - England Time to read article: 3 mins Close Preview Electronic communication can provide a useful and alternative point of access for patients. However, you should ensure that, if sensitive information needs to be sent electronically, safeguards are in place to avoid breaching patient confidentiality. This factsheet sets out the potential risks of electronic communication. Read more Article contains Text Tagged in... Confidentiality England Managing clinical risk General practice Communication Practice management
Articles and features 02/10/2014 From the case files... Preview Article From the case files... Time to read article: 5 mins Close Preview In this issue we bring you two interesting cases; the first encourages GPs to exercise caution when diagnosing haematuria, and the second highlights how various poor communication channels can have a negative impact on patient care. Read more Article contains Text Tagged in... Decision Making General practice Record keeping GP locum Practice Matters Medical Records
Articles and features 01/10/2014 The Apprentice Preview Article The Apprentice Time to read article: 3 mins Close Preview In her last column, our columnist Laura Davison, talks about her experiences of being a new GP. Read more Article contains Text Tagged in... Practice Matters GP locum General practice Communication
Factsheet 01/10/2014 Safeguarding children - Northern Ireland Preview Article Safeguarding children - Northern Ireland Time to read article: 4 mins Close Preview Doctors play a crucial role in protecting children from abuse and neglect. Surgery consultations, home visits, emergency department admissions and contact with other professionals who work with children help to build up a picture of a child’s situation. This factsheet is designed to help members know how to act and who to contact when they suspect children are at risk of or are experiencing harm. Read more Article contains Text Tagged in... Managing clinical risk Use Guidelines Generic Medicine Northern Ireland Patients Issues & conflict management
Articles and features 26/09/2014 Everything you need to know about negligence claims Preview Article Everything you need to know about negligence claims Time to read article: 5 mins Close Preview MPS Claims Manager Ashley Dee, who is based in our Edinburgh office, explains the claims process step-by-step and what it means for you Read more Article contains Text Tagged in... New Doctor Investigations Compliance Complaints Successful Defence Generic Medicine
15/09/2014 Making Your Practice Safe Preview Article Making Your Practice Safe Time to read article: 1 mins Close Preview This workshop will help you to gain a greater understanding of the patient safety culture that exists in your practice, allowing you to identify and target areas for improvement. Read more Article contains Text Tagged in... Record keeping Northern Ireland System Errors Consent General practice Practice management
Articles and features 14/09/2014 Coping with alcoholism as a doctor Preview Article Coping with alcoholism as a doctor Time to read article: 4 mins Close Preview Learning how to manage stress is a huge part of being a good doctor. Consultant anaesthetist Dr Rachel Black opens up about her struggles with alcohol and how she overcame them Read more Article contains Text Tagged in... Generic Medicine New Doctor Professionalism Issues & conflict management
11/09/2014 How to handover safely Preview Article How to handover safely Close Preview Handover is a critical time when things can go wrong. Dr Pallavi Bradshaw, MPS medicolegal adviser, shares advice on what information should be handed over to the team coming on, while highlighting the importance of good communication. Read more Article contains Video Tagged in... Handover Managing clinical risk Communication Generic Medicine
Articles and features 01/09/2014 Think before you tweet Preview Article Think before you tweet Time to read article: 3 mins Close Preview What happens on tour stays on tour, but what happens on Twitter stays on Google forever. Doctors should be cautious when posting on social media sites, says Jack Kellett assistant web editor. Read more Article contains Text Tagged in... Use Guidelines Professionalism Managing clinical risk Consent Generic Medicine Ethics
01/09/2014 Communicating with patients by text message - Northern Ireland Preview Article Communicating with patients by text message - Northern Ireland Time to read article: 2 mins Close Preview Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations etc. Read more Article contains Text Tagged in... Consent Northern Ireland Practice management Confidentiality Generic Medicine Communication
Articles and features 08/08/2014 Will a new approach to patients near the end of life suffer the same... Preview Article Will a new approach to patients near the end of life suffer the same fate as the Liverpool Care Pathway? Time to read article: 2 mins Close Preview Medicolegal expert and MPS spokesperson, Dr Pallavi Bradshaw, questions the new approach to end of life care outlined by the government. Read more Article contains Text Tagged in... Communication End of Life Care Patients Managing clinical risk Decision Making
Factsheet 01/07/2014 Use of social media - Wales Preview Article Use of social media - Wales Time to read article: 4 mins Close Preview The General Medical Council (GMC) guidelines Doctors’ use of social media establish the standards expected from every doctor practising in the UK. The guide details the principles of conduct for using social media and explains how doctors can put these principles into practice. Read more Article contains Text Tagged in... Confidentiality Generic Medicine Consent Reputation management Wales Communication
Factsheet 01/06/2014 Adults with Incapacity Act - Scotland Preview Article Adults with Incapacity Act - Scotland Time to read article: 3 mins Close Preview The Adults with Incapacity Act was introduced in 2000 to safeguard the welfare of adults (age 16 and over) who lack capacity for making their own healthcare decisions, due to a mental disorder or an inability to communicate. This factsheet provides information on how patients with incapacity should be cared for. Read more Article contains Text Tagged in... Patients Consent Scotland Ethics Managing clinical risk Communication
Factsheet 01/05/2014 Giving evidence - Wales Preview Article Giving evidence - Wales Time to read article: 4 mins Close Preview As a doctor, you may be asked to give evidence in many different types of tribunals, including criminal or civil courts, the coroner’s court and employment or mental health tribunals. This factsheet gives further information about what to expect and how to prepare. Read more Article contains Text Tagged in... Issues & conflict management Use Guidelines Investigations Wales