Factsheet 19/12/2018 NHS Complaints Procedure - Wales Preview Article NHS Complaints Procedure - Wales Time to read article: 3 mins Close Preview The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”. Read more Article contains Text Tagged in... Professionalism Wales Ethics Complaints
Factsheet 10/12/2018 Consent Preview Article Consent Time to read article: 7 mins Close Preview Read more Article contains Text Tagged in... Consent Scotland Northern Ireland Paediatrics Wales England
Factsheet 07/12/2018 Confidentiality Preview Article Confidentiality Time to read article: 10 mins Close Preview Read more Article contains Text Tagged in... Wales Patients Confidentiality England Scotland Northern Ireland
Factsheet 07/12/2018 Communicating with patients Preview Article Communicating with patients Time to read article: 4 mins Close Preview Patients who are kept informed about their condition and are involved in deciding on the appropriate treatment are more likely to comply with the treatment you suggest, and less likely to complain if things go wrong. Read more Article contains Text Tagged in... Patients England Scotland Wales Communication Professionalism