Communicating with patients by fax and email - Wales
Time to read article: 3 mins
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Electronic communication can provide a useful and alternative point of access for patients. However, you should make sure that if sensitive information needs to besent electronically, safeguards are in place to avoid breaching patient confidentiality. This factsheet sets out the potential risks of electronic communication.
Communicating with patients by fax and email - Scotland
Time to read article: 3 mins
Close Preview
Electronic communication can provide a useful and alternative point of access for patients. However, you should make sure that, if sensitive information needs to be sent electronically, safeguards are in place to avoid breaching patient confidentiality. This factsheet sets out the potential risks of electronic communication.
Removing patients from the practice list is an emotive issue, risking criticism from bodies such as the Ombudsman, the GMC and the media and should only be used as a last resort. The reasons for removing a patient from the list can be varied, but it should not be in response to patients lodging a complaint or failing to comply with treatment.
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