Dr Sean Weaver, Deputy Medical Director, and Cassandra Cameron, Head of Policy and Strategy, from the Healthcare Safety Investigation Branch, look towards the 2023 introduction of ‘safe space’ in England – and what this means for patient safety
Read moreWhether a bolt out of the blue or a digital manifestation of a deteriorating doctor-patient relationship, negative online reviews are an increasingly common part of the healthcare landscape. So, what do you do when you encounter one? Claire O’Leary, Case Manager at Medical Protection, advises don’t panic – use it as a chance to improve your practice
Read moreConversations around a patient’s weight can be challenging if not handled correctly. Sinead Lay, Case Manager at Medical Protection, offers some advice and looks at why the issue is likely to become more commonplace in future.
Read moreIvy Grove Surgery in Derbyshire made the headlines in April with an extensive and honest open letter to their patients. But for the practice partners, it’s only one part of their wider strategy on communicating with patients. Gareth Gillespie, Editor of Practice Matters, spoke to the surgery about what drives their approach.
Read moreDr Emma Davies, Medicolegal Consultant at Medical Protection, looks at how the COVID-19 pandemic has driven an increase in patient complaints
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