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Factsheet 01/10/2013

HSC complaints procedure – Hospital setting

HSC complaints procedure – Hospital setting

Time to read article: 5 mins
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Complaints in health and social care: standards and guidelines for resolution and learning (2009) aims to provide a simple, consistent approach for staff who handle complaints, and for patients who raise complaints across all health and social care services.

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Factsheet 01/10/2013

Report writing - Northern Ireland

Report writing - Northern Ireland

Time to read article: 3 mins
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One incident can be investigated in a number of different ways – as a complaint, a clinical negligence claim, a criminal case, a disciplinary matter by your employer, a Coroner’s inquest or a complaint to the GMC. An important starting point is your written report on the circumstances of the incident. This factsheet gives more information about writing this report.

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Casebook 21/09/2013

A conversation with... David Pearl

A conversation with... David Pearl

Time to read article: 8 mins
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His Honour Judge David Pearl has been Chair of the Medical Practitioners Tribunal Service (MPTS) since June 2012. The MPTS took over the adjudication of doctors’ fitness to practise from the GMC in order to create a system independent of the investigation process. Judge Pearl recently met with Gareth Gillespie to reflect on the first year of the MPTS and what further plans he has in store for the organisation.

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Articles and features 20/09/2013

Working as a paediatric registrar

Working as a paediatric registrar

Time to read article: 4 mins
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Dr Richard Fulton, ST8 specialty trainee in paediatrics, shares an insight into this ‘marmite’ specialty

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Articles and features 05/09/2013

Robodoc

Robodoc

Time to read article: 7 mins
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Patient safety in healthcare has never been more in the spotlight. Events such as the Stafford Hospital scandal and the subsequent Francis Report have raised awareness that at times patients receive suboptimal care.

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Articles and features 04/09/2013

In the Hot Seat with Carol Sears

In the Hot Seat with Carol Sears

Time to read article: 4 mins
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How does a nurse practitioner run a successful GP practice? Charlotte Hudson chats to Carol Sears who is the clinical director of The Cuckoo Lane Practice in Hanwell, London

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Factsheet 01/08/2013

Parental responsibility - Wales

Parental responsibility - Wales

Time to read article: 3 mins
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Parental responsibility refers to the rights and responsibilities that most parents have in respect of their children. This factsheet gives advice on who has parental responsibility and where responsibility lies in situations in which there are disagreements over the best interests of the child.

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