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Advice centre articles
Articles and features
10/10/2015
FAQs - sickness absence
FAQs - sickness absence
Time to read article: 4 mins
We have written to invite a member of staff to a formal capability hearing after a period of informal professional support. He is now off work sick. What is the appropriate course of action for us?
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Articles and features
08/10/2015
From the case files
From the case files
Time to read article: 3 mins
Brain cancer accounts for quarter of all childhood cancers, yet many GPs may still not have experience of the condition. Dr Rachel Birch outlines a case where diagnosis could have been made earlier
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Articles and features
04/10/2015
How to... deal with trivial requests by patients
How to... deal with trivial requests by patients
Time to read article: 3 mins
Medicolegal Adviser Dr Marika Davies explains how to maintain professionalism when dealing with trivial requests from patients
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Communicating with patients by text message - Wales
Time to read article: 2 mins
Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations, etc.
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Removing patients from the practice list - England
Time to read article: 3 mins
Removing patients from the practice list is an emotive issue, risking criticism from bodies such as the Parliamentary and Health Service Ombudsman, the GMC and the media and should only be used as a last resort.
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Articles and features
04/06/2015
The light: Group practice
The light: Group practice
Time to read article: 5 mins
Charlotte Hudson, deputy editor of Practice Matters, interviews Nick Giles, area operations manager for the One Medical group - The Light, Leeds, about the secret to the practice's success.
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Access to medical reports - England
Time to read article: 3 mins
Doctors may, on occasion, receive a request from a patient’s employer for a medical report to be delivered directly to the HR department, without the patient seeing it. However, before any medical report can be provided, you must be satisfied that the patient has given valid consent to the release of the information. This factsheet looks at the issues surrounding medical reports for employers and other organisations, and offers advice to doctors who are asked to write reports.
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Communicating with patients by text message - England
Time to read article: 2 mins
Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations, etc.
Read more
Communicating with patients by text message - Scotland
Time to read article: 2 mins
Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations etc.
Read more