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Advice centre articles
Mastering Difficult Interactions with Patients – Team
Time to read article: 1 mins
Doctors who received training to improve their communication skills report a significantly lower rate of difficult interactions.
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Mastering Shared Decision Making – Team
Time to read article: 1 mins
Patient dissatisfaction with the decision making process about their treatment options can increase the risk of complaints or claims against a doctor.
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Location: Various (Read more for further details)
Mastering Shared Decision Making
When a patient is dissatisfied with the decision-making process surrounding their treatment, the risk of a complaint or claim can increase drastically. This workshop provides expert insights into conducting conversations with your patients. It will help you provide the advice they need to reach healthcare decisions that are right for them.
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Raising concerns and whistleblowing - Northern Ireland
Time to read article: 3 mins
One of the most difficult situations faced by any clinician is when you are concerned that a colleague’s behaviour, health or professional performance may be placing patients at risk. This factsheet outlines your duty to raise concerns when patients may be at risk of harm.
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Reporting deaths to the Coroner - Northern Ireland
Time to read article: 6 mins
If a death occurs in a violent or unnatural manner, in custody, or suddenly but without certain cause, a coroner has a duty to enquire into the death. This factsheet sets out the role of a coroner, the reporting process and what will happen once you have reported a death to the coroner.
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Confidentiality – Disclosures relating to patients unable to consent - Northern Ireland
Time to read article: 4 mins
You owe a duty of confidentiality to all your patients, past or present, even if they are adults who lack capacity. You may be asked to provide information from the medical records of patients who are incapable of giving consent, are aged under 18, or have died. This factsheet gives you further information about dealing with these circumstances.
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Communicating with patients by text message - England
Time to read article: 2 mins
Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations, etc.
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Clinical negligence claims – What to expect - Northern Ireland
Time to read article: 3 mins
A clinical negligence claim is a demand for financial compensation for alleged harm caused by substandard clinical care. Common reasons for claims include failure or delay in diagnosis, or incorrect treatment. In fact, many claims arise out of poor communication.
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Needlestick injuries - Northern Ireland
Time to read article: 3 mins
Needlestick injuries can be classified as any piercing wound caused by a hypodermic needle, or by other sharp instruments or objects such as scalpels, mounted needles, broken glassware, etc. This factsheet sets out the main concerns for healthcare professionals and what to do when needlestick injuries happen.
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