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Advice centre articles
From the outside looking in
Time to read article: 4 mins
One of the biggest hurdles for locums is actually being told about complaints. Here Terri Bonnici, general practice complaints manager, highlights the locum’s role in the complaints investigation process to reduce the risk of this happening
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Everything you need to know about negligence claims
Time to read article: 5 mins
MPS Claims Manager Ashley Dee, who is based in our Edinburgh office, explains the claims process step-by-step and what it means for you
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Articles and features
04/01/2014
Collateral damage
Collateral damage
Time to read article: 6 mins
The sooner you call MPS about an ethical or legal dilemma, the sooner the matter can be resolved. Professor Carol Seymour, Dr Tom Mosedale, Dr Richard Brittain and Sara Williams explore how and why Collateral-damage foundation doctors get into troubleCollateral-damage foundation doctors get into trouble
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HSC complaints procedure – Hospital setting
Time to read article: 5 mins
Complaints in health and social care: standards and guidelines for resolution and learning (2009) aims to provide a simple, consistent approach for staff who handle complaints, and for patients who raise complaints across all health and social care services.
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Report writing - Northern Ireland
Time to read article: 3 mins
One incident can be investigated in a number of different ways – as a complaint, a clinical negligence claim, a criminal case, a disciplinary matter by your employer, a Coroner’s inquest or a complaint to the GMC. An important starting point is your written report on the circumstances of the incident. This factsheet gives more information about writing this report.
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NHS complaints procedure – Second Stage Complaints
Time to read article: 1 mins
The second stage is where the complaint is not resolved in the practice and the complainant asks for an Independent Review by the Scottish Public Services Ombudsman.
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