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Risk management masterclass for general surgeons
As an experienced general surgeon you will know all about the risk of complaints and litigation. This masterclass can reduce your risk by developing your communication skills and teaching you a range of practical techniques to improve your patient interactions.
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YouGov Survey: Communication a key trigger of GP complaints
Time to read article: 3 mins
A YouGov survey of over 2,000 British adults has found that three of the top five reasons for having made a complaint about a GP, relate to poor communication and behaviour.
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Commenting on the GMC’s State of Medical Education and Practice in the UK report
Time to read article: 1 mins
The GMC is right to acknowledge the 'state of unease in the profession’- patient expectations are changing and GPs are more likely to be sued now than ever before. It is important to strike a balance between holding doctors to account and reducing unnecessary pressures.
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Apologies
Apologies
Time to read article: 2 mins
Unfortunately things do go wrong in healthcare and sometimes patients are dissatisfied, disappointed or upset with the care that they have received. Medical Protection supports open communication, and we encourage members to apologise where things have gone wrong, regardless of fault.
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Raising concerns and whistleblowing - Northern Ireland
Time to read article: 3 mins
One of the most difficult situations faced by any clinician is when you are concerned that a colleague’s behaviour, health or professional performance may be placing patients at risk. This factsheet outlines your duty to raise concerns when patients may be at risk of harm.
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Childhood brain cancer
Time to read article: 2 mins
At presentation, Peter was 14 years old and had presented with migraines since the age of 8. He was taking Pizotifen and his headaches were well controlled. Over the past four weeks he had started getting headaches again. They were in a similar location to his migraines, but were different in nature – he couldn’t put his finger on exactly how.
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Chapter 4: Professionalism - What to do when things go wrong
Time to read article: 6 mins
The overwhelming majority of patients receive safe and effective care. However, when things do go wrong, it can be catastrophic for all involved. Part of being professional is having the knowledge and awareness to deal with such situations effectively.
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NHS complaints procedure - Wales
Time to read article: 4 mins
New regulations on NHS complaints in Wales came into force on 1 April 2011. The regulations, along with guidance, are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused – with a view to seeking continuous improvement.
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Articles and features
21/04/2015
Making the complaints process easier
Making the complaints process easier
Time to read article: 1 mins
MPS Complaints Adviser Sue Taylor explains how using the NHS Complaints Advocacy Service can help practices
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